Policy Handbook

Table of Contents

No.
Title
Issued
020
10/05/2017
030
06/30/2005
040
08/02/2004
051
08/02/2004
060
08/02/2004
101
08/02/2004
102
08/02/2004
103
08/02/2004
104
08/02/2004
105
08/02/2004
106
06/14/2013
107
08/02/2004
108
08/26/2004
110
08/26/2004
112
08/26/2004
114
08/02/2004
116
08/02/2004
118
04/11/2013
201
08/24/2004
202
08/02/2004
203
08/02/2004
204
08/02/2004
208
08/02/2004
209
08/02/2004
210
08/02/2004
212
08/24/2004
301
08/02/2004
303
11/23/2010
305
08/02/2004
306
08/02/2004
307
07/01/2015
308
08/02/2004
309
08/02/2004
311
08/02/2004
312
08/02/2004
313
08/02/2004
316
08/02/2004
318
10/01/2012
401
08/02/2004
403
08/02/2004
405
08/02/2004
408
08/02/2004
409
08/02/2004
410
08/02/2004
501
08/02/2004
502
08/02/2004
504
08/02/2004
505
08/02/2004
506
08/02/2004
507
08/02/2004
508
08/02/2004
510
08/02/2004
512
08/02/2004
514
08/02/2004
516
06/06/2014
518
08/02/2004
522
08/02/2004
526
08/02/2004
580
09/01/2004
581
08/27/2004
601
08/02/2004
602
02/25/2014
603
08/02/2004
605
08/02/2004
607
08/02/2004
701
08/24/2004
702
08/24/2004
703
08/06/2004
704
08/24/2004
705
08/24/2004
706
08/24/2004
708
08/24/2004
712
08/02/2004
716
08/24/2004
718
08/24/2004
802
08/24/2004
806
08/27/2004

...My experience with Verizon was very positive and I received excellent customer service.

- Carrie A.

...Always great service!

- Claudia W.

...Lyndsey and her co-worker in training at the Los Osos, CA store were excellent. Young, vibrant and knowledgeable about all of the Verizon products we had questions about.

- Clifford H.

...Your sales associates are very knowledgeable, and can help with any questions that we may have.

- Mark M.

...The rep was fast and efficient.

- Les S.

...Answered all questions, pleasant attitude from agent, just very efficient.

- Rose P.

...No improvement needed. Service and knowledge was excellent.

- Joanne T.

...Excellent customer service from store salesman.

- Karen P.

...He was awesome. Knowledgeable and friendly.

- Julia C.

...You have awesome staff - really appreciated their knowledge and level of expertise in helping me to make a good decision with my plan.

- Laura G.

...I needed a new smart phone and didn't know which to get. The sales girl was really helpful in going through all the phones that had what I was looking for, plus others. She is professional and a credit to the store and Verizon Wireless. Thank you.

- Catherine D.

...Friendly and efficient. Got us set up with 2 new phones and service is less than 45 minutes. She was also very good about greeting other customers when they came in.

- Katherine T.

...The representative was very patient and took the time to explain everything. Even told me to come back if I had any more questions. I definitely will go back, if necessary. She was excellent!

- Ed E.

...He steered me toward a cheaper plan that I did not know about.

- Pamela B.

...We received excellent help from our rep. He answered our questions directly and was very informative.

- Peder L.

...They went out of their way to help us.

- Judith A.

...Always happy with service from verizon. Representative was extremely patient and friendly. Did not make me feel stupid which is important to us older customers with limited technology knowledge. Thank you.

- Krista W.

...I could just tell that he was experienced and knew all the answers to all my questions.

- Sally H.

...The representative, Lyndsey, took a lot of time with us, and really helped us make good decisions all through the process…she explained everything very clearly, and we never felt rushed.

- Mary H.

...Your staff was very helpful and knowledgeable about your products and services! I would highly recommend Verizon as a result of my experience and your excellent employees.

- Kathy C.

...Everyone was very helpful, and I love my new phone!

- Marsha S.

...The service was excellent.

- Edward L.

...Very knowledgeable and patient. Jim is the best.

- Richard C.

...Lyndsey was very helpful, efficient and knowledgeable about the phone. She and the other employee work well together for a flawless transition to a new phone. A very pleasant experience.

- Michael H.

...Rep was very patient, answered all of my questions and concerns - very professional and helpful. I'm very happy with the best service I've ever encountered.

- Noe H.

...I bought another cell phone for our daughter and Lyndsey told me about Verizon home phone service. I went in to get that plan set up and they were both very nice and helpful. Both very pleasant, knowledgeable and willing to answer all my "non-tech" questions.

- Nancy B.

...We changed our decision about the phones and the change was a little stressful, but the representative was able to help us a lot and we were very happy.

- Kathryn P.

...Good customer support.

- Curt C.